Coordination of patient accounts, cases, or denials through a well-defined lifecycle that matches your business process is critical to promoting efficiency and reducing human error. Create a collaborative environment that gives users total command over their worklists while enabling managers to administer their team’s overall performance and manage exceptions.

• Empower individual employees to become “CFOs” of their worklists.
• Allow managers to more accurately view and distribute their team’s workload.
• Audit team member activity, which reduces the risk of human error.
• Provide for quick and easy re-allocation of patient accounts.
• Spend less time searching for accounts and more time working them.

Example One: Collection Performance Optimisation

Empower staff to manage their workflow through the use of follow up dates, activity codes, account statuses and audit logs.

• Optimise collection activity by instantly identifying accounts with follow up dates that are past due.
• Stratify receivables beyond traditional aging through the use of personalised statuses and activity codes.
• Track denials and underpayments and dynamically assign accounts to payment discrepancy specialists.

Example Two: Dynamic Work Lists for Patient Access

Enable users to perform on-demand allocation of accounts into targeted work lists and assign users from management to staff level.

• Escalate errors in real time for supervisor approval.
• Instantly reassign accounts to coincide with shift schedules.
• Prioritise accounts in real time to ensure critical errors are corrected immediately.

Example Three: Enhance Profitability Analysis

Improve profitability by proactively defining and monitoring optimal courses of action.

• Prioritise follow up activities on length of stay outliers.
• Flag questionable charge trends and assign accounts to case management for review.
• Improve cost accounting data integrity by tracking system generated cost outliers.